In the event that you find a fault with your product:-

It is required that you first return the product to the store from which you purchased it. This should prove the easiest way for you to have your complaint resolved in a speedily manner.

However, in the unlikely event this course of action does not prove satisfactory then please contact us directly with your details by clicking here.

Please include:-
1. A digital photograph of the product if possible.
2. Details of where and when it was purchased
3. The fault you are experiencing with it.

Basta kindly requests that once you have sent the above information you await a response from us before returning the goods to us. If you have not heard back within 3 working days, please do not hesitate to contact us again.

Please be assured that Basta has a high quality focused manufacturing process to both rigorous in-house and National standards. Basta meets ISO9001:2000 standards. Therefore, ensuring the quality of our products and the satisfaction of our customers is something we consider most important.

Please be advised, it is Company Policy that only products deemed to be faulty due to Bastas manufacturing processes can be returned and will be replaced. We do not credit damaged goods.

Compliance with the above will enable us to provide the quality of service we aspire to, for and on behalf of, our customers.